Returns & Exchanges
We want you to love your purchase—but sometimes an item just isn’t the right fit.
Contact us at sales@outoffux.com within 14 days of delivery to request a return. Returns must be approved before being mailed back.
Return Requirements
- Items must be unworn, unused, and returned in their original condition and packaging.
- Buyers are responsible for return shipping costs.
- Original shipping charges are nonrefundable.
- Refunds are issued to the original payment method after the returned item has been received and inspected.
- Returns mailed without prior approval may not be accepted.
Nonreturnable Items
For hygiene or customization reasons, personalized items, earrings, clearance items, and final-sale merchandise cannot be returned or exchanged.
Exchanges and Cancellations
We don’t process direct exchanges or size swaps. If you need a different item or size, please return the original item and place a new order.
Orders cannot be canceled once they have entered processing or shipped.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at sales@outoffux.com. Please include your order number and clear photos so we can make it right.
Questions about sizing, materials, or anything else? Reach out before ordering—we’re always happy to help.